Highlighted
by
Explorer

Transferring my number

Hi I’ve just transferred my sons pay as you go account to my pay monthly account and asked to keep same number. The new sim has arrived today and it’s got new number , how do I sort this out ? 

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: Transferring my number

Are you saying that you have transferred your son's PAYG a/c to a monthly contract under your MyEE a/c?

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Highlighted
by
Explorer

Re: Transferring my number

Yes , I called EE UP and they said he could keep same number but needed new sim- I’m wondering if I need to do something to transfer the number ? 

Highlighted
by Ace Contributor
Ace Contributor

Re: Transferring my number

Hi @Karenbhorrocks if you ring 150 they will be able to do a transfer of CTN for you.

Highlighted
by Grand Master
Grand Master

Re: Transferring my number

@Karenbhorrocks  It will have a new number as you cannot have two Sims with the same number, if you put the new Sim in his device and allow up to 24 hours for his number to port over to his new Sim card. But the number should migrate within 4-5 hours though.  If it’s not done by tomorrow give customer services a call. 

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