by Sal94
Explorer

Transfer number new sim

Hello

so ive bought a new iphone 6. Locked to EE

bought a pay as u go sim online, £10 data pack

put sim in today, data pack not registered. No data minutes etc

also, number transfer form says error, contact customer service

it us as if the new sim number is mot recognised

 

5 REPLIES 5
by Grand Master
Grand Master

Re: Transfer number new sim

Did you buy this device yourself new direct from EE or is it 2nd-hand?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Sal94
Explorer

Re: Transfer number new sim

It’s from ebay. But it was sealed box. New.

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by Grand Master
Grand Master

Re: Transfer number new sim

Chances are it's been blacklisted Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: Transfer number new sim

Hi @Sal94,

 

Welcome to the EE Community.

 

Are you able to receive calls when the SIM is in your iPhone?

 

If not, do you have another phone you can test the SIM in?

 

Please bear in mind, a new SIM card can take up to 24 hours to activate.

 

Thanks

 

James

by Glitter_Girl
New Member

Re: Transfer number new sim

I had this issue. You must top up the EE SIM card first before you can use the online form 

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