by Susanp1963
Visitor

Topped up my new sim at 14.30 today says payment successful £10.00 but no credit

Topped p my new sim today at 14.30 says payment successful £10.00 but no credit on my phone

2 REPLIES 2
by Grand Master
Grand Master

Re: Topped up my new sim at 14.30 today says payment successful £10.00 but no cr

All EE PAYG SIMs come primed with a recurring Pack of allowances ready to bought out of your PAYG credit as soon as it is sufficient. Your last top-up may have gone to buy this Pack.

 

By texting AL to 150 it should show you the Pack you have bought with your credit & how much you have left from your allowances until its expiry date.

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by
EE Community Support Team

Re: Topped up my new sim at 14.30 today says payment successful £10.00 but no cr

Hi @Susanp1963

 

Welcome to the community. 🙂

 

Did you try texting AL to 150?

 

Chris

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