by Eloise1234
Visitor

Spare sim

When I was in store I was upgraded. I was given a spare sim and told to cancel it or I'll be chargered but I can't find where to cancel this SIM card. If anyone can help it will be greatly appreciated thank you. 

2 REPLIES 2
by Grand Master
Grand Master

Re: Spare sim

@Eloise1234   You’ll need to call customer services to do this.  But if this is another contract SIM card that you got in store you can not cancel it as there is no cooling off period for store sales.      But I highly recommend you call customer services about this. 

by
EE Community Support Team

Re: Spare sim

Hi @Eloise1234,

 

Welcome to the EE Community.

 

Is it a pay monthly or pay as you go SIM card?

 

Thanks

 

James

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