by Shawry Investigator
Investigator

Sim only upgreade

Hi,

 

So, Im due an upgrade, but am waiting for the next Note device, so decided to go SIM only, thats fine, however I have a F&F code applied to my account, but when I rang I was told the online tariffs were promotional and my F&F cant be applied.

 

So the question is, why? because my 10% loyal customer is if I go online to upgrade, the issue there is, Im not sure if my F&F would drop off, surely it should stay?

 

I was offered 20GB for 17.50 inc F&F, but surely it should have been 10% for loyal customer plus 30% for F&F ? (either 15.75 or 15 depending on how you calculate it)

 

Finally, if the above isnt possible, where do I see the full price tariffs?

4 REPLIES 4
by Stephen_Mac Investigator
Investigator

Re: Sim only upgreade

The only answer that would come to mind is that have you checked the TAC. Most promo codes say that they can not be used jointly with others. Unless some EE person can say otherwise. 

by Brilliant Contributor
Brilliant Contributor

Re: Sim only upgreade

You can't have 2 promo discounts added. You will need to speak to CS to get the full price tariffs. Or go into a store


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below
by Shawry Investigator
Investigator

Re: Sim only upgreade

 

 

 

by Brilliant Contributor
Brilliant Contributor

Re: Sim only upgreade

How can CS offer you the 10% plus the F&F it has already been stated you can't have 2 promos together.

 

The website is not offering it those discounts are packaged into one.

 

They can't package a 10% loyalty and a 30% F&F


BrendonH (Android Expert) Samsung Galaxy S10+ (Pie 9.0)
If I have helped please click the THUMB/SOLUTION buttons below

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