01-04-2020 05:22 PM
Good afternoon, I set up my new phone with replacement sim yesterday and all was fine, then this afternoon, no service and when checking settings it was showing sim not provisioned. Please help, as tried to ring, but as I have no service I cannot make any calls 😔
Solved! See the answer below or view the solution in context.
02-04-2020 01:06 PM
Hi there @Shirrie1977.
Thanks for coming to the community.
If you place your SIM into another device does this work?
Does your old SIM have any signal?
02-04-2020 02:26 PM
Thank you for replying. I rang tech care last night and the sim needed to be refreshed. So all sorted now thank you.
Hope you have a lovely day 😀