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by
Explorer

Sim not arrived

Following on line chat I ordered a new sim ( for use in tracker device).  Received email on 21/5/20 confirming order and saying it’s been despatched 

not yet arrived (30/5/20)

frustrated at not being able to get any response to establish. Is it missing.  Do I need to reorder

cannot get to speak with anyone for answer !

help !!

1 SOLUTION

Accepted Solutions
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by Ace Contributor
Ace Contributor
Solution

Re: Sim not arrived

Hi @Jonkeereman 

 

Welcoke to the EE Community,

 

If you call freephone 0800 317 720 you will be able to get through to a customer service advisor.

 

Thanks,

 

David.

View solution in original post

3 REPLIES 3
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: Sim not arrived

Hi @Jonkeereman 

 

Welcoke to the EE Community,

 

If you call freephone 0800 317 720 you will be able to get through to a customer service advisor.

 

Thanks,

 

David.

View solution in original post

Highlighted
by
Explorer

Re: Sim not arrived

David thank you so much for your help. Customer service contacted immediately on number provided by you.  Additional sim despatched

Previously  so frustrating not being able to speak or contact anyone to resolve

invaluable service

thanks again

regards John (jonkeereman)

Highlighted
by Ace Contributor
Ace Contributor

Re: Sim not arrived

@Jonkeereman glad your all sorted if you need any further help in future visit us here on the Community 🙂

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