by Millyxe
New Member

Sim card not working?

I lost my phone a few days ago and called in to block my sim card, I requested a new sim to be sent out and that arrived shortly after. However I found my phone before I activated the new sim card so I called to unblock the old sim and within 24 hours I had service and it was unblocked no problem. Although now my service has gone and the sim seems to be not working again despite calling for EE to unblock it? Shall I call again to ask to fix or shall I just activate the new sim they sent and use that?

2 REPLIES 2
Highlighted
by Grand Master
Grand Master

Re: Sim card not working?

@Millyxe  I recommend you call before you do anything with the other SIM card. 

by
EE Community Support Team

Re: Sim card not working?

Hi @Millyxe

 

Welcome to the community. 🙂

 

I agree with @Chris_B. it's best to check with the Mobile Care team. They'll be able to check which SIM is currently registered and what's happening on your account.

 

They'll be able to advise further.

 

Chris 🙂

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