by marianagy

Sim card didn't come with credit?

Hello there!


I just bought a new PAYG SIM with £10 credit and an everything pack online. The sim arrived today but there doesn't seem to be anything on the top up card as my balance is still on £0 and when I add the top up card to my account, it doesn't add credit to it. I have the confimation email as proof of purchase as well. 

by Profile closed
Not applicable

Re: Sim card didn't come with credit?

Has your £10 been converted in a pack or allowances already though?  Are you able to make calls or send texts at all using the SIM?

by marianagy

Re: Sim card didn't come with credit?

No, my balance is at £0 and the account doesn't have any allowances or packages activated. I am not able to call or text.

EE Community Support Team

Re: Sim card didn't come with credit?

Good Afternoon @marianagy


Welcome to the community. 


I would recommend speaking with our customer service team who can look at this further for you. 


Speak soon, 


Katie 🙂

by Grand Master
Grand Master

Re: Sim card didn't come with credit?

Did you actually pay £10 for this SIM or was it a free SIM that was primed with a £10 pack awaiting your top-up?


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