by BadTri1 Investigator
Investigator

Sim Registration Failed

I have been given a phone by my triathlon club so members have a contact if there are any problems.  It took several months for the phone to be required and I am getting a registration failed message.  From reading other posts, I'm guessing it's been deactivated. How do I go about getting it reactivated and will I be able to have the same number?

1 SOLUTION

Accepted Solutions
by BadTri1 Investigator
Investigator
Solution

Re: Sim Registration Failed

Went to EE shop, all sorted, needed a new SIM and phone number.  Will make sure phone is used at least every 3 months to stop being deactivated again.

View solution in original post

6 REPLIES 6
by Ace Contributor
Ace Contributor

Re: Sim Registration Failed

Hi @BadTri1 

 

Welcome to the EE Community,

 

the phone will require a new SIM and you will require a new number.

 

Thanks,

 

David.

by
EE Community Support Team

Re: Sim Registration Failed

Hi @BadTri1

 

Welcome to the community.

 

How long has it been since the SIM was last used for chargeable activity?

 

It sounds like it may have gone into hibernation and subsequently cancelled.

 

If that's the case, you could follow @David's advice and order a new SIM with a new number. 

 

Chris

by BadTri1 Investigator
Investigator

Re: Sim Registration Failed

Thanks for the advice, going to pop into a local EE shop and ask for help!
by
EE Community Support Team

Re: Sim Registration Failed

Let us know how you get on @BadTri1

 

Leanne 🙂

by BadTri1 Investigator
Investigator
Solution

Re: Sim Registration Failed

Went to EE shop, all sorted, needed a new SIM and phone number.  Will make sure phone is used at least every 3 months to stop being deactivated again.

View solution in original post

by
EE Community Support Team

Re: Sim Registration Failed

Hello @BadTri1

 

Thanks for letting us know how you get on 🙂

 

If you have any questions in future, you know where we are.

 

Leanne.

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