by LeoH1
Explorer

SIM swap, old phone not reading SIM

I've just started a new contract with EE and intend to use my old number from my previous contract, however my old phone is no longer reading SIM cards so I am unable to go through the SIM swap process. How should I go about fixing this issue?

1 SOLUTION

Accepted Solutions
by Profile closed
Not applicable
Solution

Re: SIM swap, old phone not reading SIM

Hello @LeoH1 you would need to contact customer service or Live Chat who have access to accounts and can process the SIM swap for you:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

5 REPLIES 5
by Profile closed
Not applicable
Solution

Re: SIM swap, old phone not reading SIM

Hello @LeoH1 you would need to contact customer service or Live Chat who have access to accounts and can process the SIM swap for you:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

by
EE Employee

Re: SIM swap, old phone not reading SIM

Hi @LeoH1 and welcome to the community.

 

Which network are you wanting to bring your old number across from?

 

Many thanks,

 

Lee

Highlighted
by LeoH1
Explorer

Re: SIM swap, old phone not reading SIM

I rang up and they sorted it out for me, thanks @Profile closed.

by Profile closed
Not applicable

Re: SIM swap, old phone not reading SIM

You are welcome @LeoH1 come back to the community anytime if there is anything else you would like to know. 🙂

by
EE Community Support Team

Re: SIM swap, old phone not reading SIM

Great news @LeoH1

 

Thanks for coming back and letting us know 🙂

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