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SIM card won’t activate

PMDS101
Established Contributor
Established Contributor

I have read all related existing discussions on this topic. It’s been over 24 hours and my sim hasn’t activated.

Yes -  I have done all the troubleshooting suggested. 


I see that I can arrange for a call or book an appointment in store - neither of which for obvious reasons are possible. 

I’ve been on MYEE and I can’t see any chat facility on here to get some additional support. (Which would be helpful when have no signal). I have tried reaching out via Twitter but get auto message saying go to MYEE as they are busy or to got to the EE community. 


This is what I’ve done! Help! 
It is a long time to go without phone access especially in the current climate. 

 

 

33 REPLIES 33
Christopher_G
EE Community Support Team

Hi @PMDS101

 

Welcome to the community.

 

Which troubleshooting steps have you followed?

 

What kind of device are you using the SIM card in?

 

We'll do our best to help.


Chris 🙂

PMDS101
Established Contributor
Established Contributor

Hi Chris 

 

It’s now second day with no signal.

Can’t make or receive calls. 

I can’t access any accounts as I can’t receive the verification Authentication texts.

Any help to resolve this please! 

 

11 pro max

 

turned on and off 

taken sim out to ensure no dust 

done the following suggestions;

settings - phone 

settings - messages 

made sure my number has been added 

reset network settings etc etc 

PMDS101
Established Contributor
Established Contributor
Best Wishes

Paula
PMDS101
Established Contributor
Established Contributor

I would really appreciate being supported getting this resolved. I was sent out a new SIM card as a possible solution for experiencing poor signal and now I can’t make any calls at all. 

I don’t have another phone or line so can not contact customer support and I’ve had no response from all other channels - ( ie Twitter and Facebook) I’ve tried other than a courtesy response on here from Chris (thank you) but couple of hours later still no follow up. 

is there any other way to contact someone or log this and get support? 

Jon_K
Former EE Employee

Hi @PMDS101.

 

How did you activate your SIM card?

 

Does it show no service on the phone?

 

Have you tried getting in touch with our live chat team through our get in touch page?

 

Jon

PMDS101
Established Contributor
Established Contributor
Jon There’s no service on the phone
PMDS101
Established Contributor
Established Contributor
It takes me to a blank page. I am unable to contact anyone
PMDS101
Established Contributor
Established Contributor
The link you provide Jon takes me to a blank page. I can not find anywhere else where I can get live chat or contact anyone
PMDS101
Established Contributor
Established Contributor
The link you provide Jon takes me to a blank page. I cannot find anywhere else where I can get live chat or contact anyone