Highlighted
by louismillns_
New Member

SIM card urgent

Hello, I am in Bali, Indonesia and really need to insert one of their SIM cards to use.. but it is saying I am unable to do so. Could you please unlock my phone so I am able to do this please as I really need it. 

 

Thankyou 

louis

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: SIM card urgent

Hi @louismillns_

 

You would need the phone unlocking.

 

Please follow the instructions as per EE comprehensive "HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK" guide.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

2 REPLIES 2
by Grand Master
Grand Master
Solution

Re: SIM card urgent

Hi @louismillns_

 

You would need the phone unlocking.

 

Please follow the instructions as per EE comprehensive "HOW DO I UNLOCK AN EE DEVICE TO USE WITH ANOTHER NETWORK" guide.

 

Thanks




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.

View solution in original post

by
EE Community Support Team

Re: SIM card urgent

Good Morning @louismillns_

 

Welcome to the community :). 

 

I hope you're having a lovely time in Bali. 

 

@Northerner has provided you the correct information, you will need to unlock your handset to be able to use another network SIM. 

 

Please let us know if you have any further questions, 

 

Katie 🙂

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