by GroovyTShirt Investigator
Investigator

SIM card is locked!

One day I turned my phone on, and it said "SIM card is locked!" . What do I do? I do not wish to change from or to EE - it has always been an EE pay-as-you-go deal, and I wish to keep with this.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: SIM card is locked!

Hi @GroovyTShirt

 

Please pop into your local EE store as we will be able to provide a replacement SIM.

 

Many thanks,

 

Lee

7 REPLIES
by Ace Contributor
Ace Contributor

Re: SIM card is locked!

Hello @GroovyTShirt is the device requesting a code to be entered? Either a PUK or NUC code?

by
EE Community Support Team

Re: SIM card is locked!

Hi @GroovyTShirt

 

Welcome to the community.

 

Are you able to use a different EE SIM card in the phone?

 

Or try your SIM card in another EE phone?

 

Just to see where the problem lies.

 

Chris

by GroovyTShirt Investigator
Investigator

Re: SIM card is locked!

I've tried the SIM card in a different phone - and it's still showing 'SIM card is locked!' I've tried another SIM card in the phone, and it's working. So I think the problem lies with the SIM card and not the phone. 

BTW, its not asking for any kind of code.

Thank you.

by
EE Community Support Team

Re: SIM card is locked!

Hi @GroovyTShirt

 

Are you using an Orange, T-mobile or EE SIM?

 

Many thanks,

 

Lee

by GroovyTShirt Investigator
Investigator

Re: SIM card is locked!

Hi Lee_H ,

 

It's an EE SIM card.

 

Thanks

by GroovyTShirt Investigator
Investigator

Re: SIM card is locked!

Hi Lee_H

It's an EE SIMcard. Any ideas what's going wrong?

by
EE Community Support Team
Solution

Re: SIM card is locked!

Hi @GroovyTShirt

 

Please pop into your local EE store as we will be able to provide a replacement SIM.

 

Many thanks,

 

Lee

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