27-12-2017 04:56 PM
I have tried to add a new number to my account but each time it says SIM card is already associated. I phoned up this morning and spoke to customer services and thought it had been resolved.
Has anyone had this happen to them? I can top up ok but can't register the number to keep track of my usage.
27-12-2017 06:22 PM
If it's a newly registered number it can take 24-48 hours to register on EE system. This is the reason for this message.
28-12-2017 11:23 AM
Thank you for the replies.
I will check again tomorrow as that will be 48 hours since I first contacted customer services. Hopefully it will be sorted then but I will post to let you know.
29-12-2017 08:18 AM
It's been over 48 hours since I set up the new number and tried to register it but it still shows the SIM card is already associated message when I try to add the number to my account.
I will phone 150 later today to see what they say but will post their response here.
by Leon6 Saturday
by Wteamgod84 Wednesday