by Marcelio_Lexus
Visitor

SIM Card Questions

Hello,

 

  • I have a mini-SIM currently, can I get a nano SIM replacement that has the exact same number, features (delivery receipts, ect...), tariff and marketing deals as the old SIM did?

The SIM is from way back in 2006 and is branded T-Mobile and on the Legacy tariff: Mates Rates.

 

 

  • As it's an unregistered SIM, what are the things EE Customer Service going to want to know, for me to get a replacement?

 

  • Are "locked phones" locked to their network or the SIM? i.e. could I use a different EE SIM in the old phone (even if the phone was from T-Mobile)?
2 REPLIES 2
by Grand Master
Grand Master

Re: SIM Card Questions

  1. If they still do it for T-M, you need to phone EE for a replacement SIM of correct size with same number & plan, any SIM contacts & credit if applicable. It'll cost £1.50.
  2. Locked phones are locked to the network, not to the SIM. Your phone may be locked to T-M & may not accept an EE SIM. Try it out with a free EE PAYG SIM.
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by
EE Community Support Team

Re: SIM Card Questions

Morning @Marcelio_Lexus

 

Thanks for coming to the community.

 

If you give us a call we will go through everything with you, to get the account registered and help you with the replacement SIM card and if required the unlocking of your phone 🙂

 

Thanks.

 

Leanne.

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