by yale2020
Visitor

SIM Card Deactivation

Hello. 

 

I have a Pay As You Go SIM card that I have not topped up since mid-July or the beginning of August of last year (2018). It is my understanding that my card is in hibernation, but not deactivated. Is this correct?

 

If I insert my SIM card in my phone, what number do I call to reactivate the card? How long does reactivation take?

 

Thank you. 

3 REPLIES 3
by Grand Master
Grand Master

Re: SIM Card Deactivation

You might just make it by phoning EE. EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

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by Grand Master
Grand Master

Re: SIM Card Deactivation

  @yale2020   You can not call from the card thats in hibernation as it needs activating to be able to use it.  You’ll need to use a different sim or a landline ( 0800 079 8586 ) 

by
EE Community Support Team

Re: SIM Card Deactivation

Good Morning @yale2020

 

Thanks for coming to the community 🙂

 

I can see you have already been provided some great advice, please let me know if there is anything further we can help with. 

 

Speak soon, 

 

Katie 

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