13-05-2019 12:52 AM
I have a Pay As You Go SIM card that I have not topped up since mid-July or the beginning of August of last year (2018). It is my understanding that my card is in hibernation, but not deactivated. Is this correct?
If I insert my SIM card in my phone, what number do I call to reactivate the card? How long does reactivation take?
13-05-2019 02:54 AM
You might just make it by phoning EE. EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
13-05-2019 06:29 AM
@yale2020 You can not call from the card thats in hibernation as it needs activating to be able to use it. You’ll need to use a different sim or a landline ( 0800 079 8586 )
13-05-2019 07:48 AM
Good Morning @yale2020.
Thanks for coming to the community 🙂
I can see you have already been provided some great advice, please let me know if there is anything further we can help with.
by jackmod Monday
by Leon6 2 weeks ago