by slavitodorov

Reversing contract cancellation



So I’ve accidentally requested that my contract be cancelled through the EE online switching service. Even though an error message was displayed on the platform, I still got a couple of texts confirming my cancellation and warning that I’ll be charged extra. There was a PAC code in one of them and it said that if I didn’t use the code by a certain date, my account would remain active afterwards. Does that mean that my cancellation will be removed automatically and I won’t be charged extra after the validity of the PAC code expires or are there additional steps that I need to take? 



by Grand Master
Grand Master

Re: Reversing contract cancellation

Hi @slavitodorov 


Best call CS on 150 and speak with them.



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
EE Community Support Team

Re: Reversing contract cancellation

Hi there @slavitodorov 


Thanks for coming to the community.


If you give us a call on 150 we will be able to get this sorted for you 🙂



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