29-01-2018 07:10 PM
I went and bought from EE online a 'cheap' phone on PAYG with a £10 data pack.
I also bought a £10 topup to get started.
Now - the phone when I got it was fine - but just wasnt up to the task I wanted it for, so I never used any of the Data pack or any of the £10 top up I bought, even though the SIM was inserted.
(all bought online through MyEE on here)
I called customer service, all sorted to send the phone back, but nobody knew what to do about the sim.
They appear to have refunded the £10 pack price my EE account - as that now shows the £10 I bought has increased to £20, and pack information is gone.
My feeling is that I should keep the SIM for future use, it has had nothing taken off it call and data wise, but has of course been physically opened. Plus it is linked to the £20 on MyEE account still.
Or should I send it back with the phone? does it class as an accessory that came with the phone?
29-01-2018 07:21 PM
@jubileee You’ll need to call
customer services to get the £10/£20 put back on your credit/debt card. Ask them what todo with the sim they probably say destroy it. Or you could keep the sim and use the allowances on it.
29-01-2018 07:38 PM - edited 29-01-2018 07:39 PM
30-01-2018 12:05 AM
The SIM & the pack are part of the PAYG phone purchase. You should send it all back & you'll get a full refund.
If you kept the SIM it would be deactivated after 6 months if you did not use it.
by jackmod Monday
by Leon6 2 weeks ago