by Gordongray1437 Investigator

Replacement sim

Why do stores need photographic id to issue replacement SIM cards.    Despite spending a lot of time on the phone to technical support for them to suggest “simply” pop into a store for a new SIM card....nope they need id.....perhaps mention that before wasting my lunch hour getting to a store to be told no Id no SIM card.....really annoyed!!

EE Community Support Team

Re: Replacement sim

Hi @Gordongray1437


Welcome to the community, I'm sorry to hear that you weren't able to get your SIM replaced this time.


The stores do require photo ID to replace a SIM card. This information is available to customer services. I'm sorry that wasn't explained to you.


Are you able to go back into the store with some photo ID?





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