by Trinettespeck Investigator
Investigator

Replacement sim

I asked recently about replacing a faulty sim card. Sometime kindly replied with a link for a new sim card.

 

I followed the link twice,  each time telling me order accepted, but nothing further. No sim! 

 

Any ideas what i can do to get a new sim by mail please.  

2 REPLIES 2
by Grand Master
Grand Master

Re: Replacement sim

The only EE link is https://explore.ee.co.uk/Order-a-new-SIM but that won't accept an order for a damaged SIM:

 

If your SIM is broken we can't complete your request online. Please call us on 150 to discuss or visit your local store

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by
EE Community Support Team

Re: Replacement sim

Hi @Trinettespeck

 

Is your SIM on pay as you go or pay monthly?


We'll do our best to help. 🙂

 

Chris

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