by Cutie Established Contributor
Established Contributor

Replacement phone arrived put sim in lost all contacts?

Put sim in new phone I have lost all my contacts how can I get them back? 

6 REPLIES 6
by Cutie Established Contributor
Established Contributor

Put SIM from old phone in new list all my contacts!

How do I get my contacts back? Put SIM card into new phone

 

by Grand Master
Grand Master

Re: Replacement phone arrived put sim in lost all contacts?

Hi,

 

If you haven't backed them up online (iCloud, Google, Outlook, Samsung, WhatsApp etc..) then they will be on your old sim.

 

Thanks 




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by Cutie Established Contributor
Established Contributor

Re: Replacement phone arrived put sim in lost all contacts?

Hi it is the same sim I took it out old phone and put in new one. I had to reinstall whatape on new phone so had no contacts on there either 😞

by
EE Community Support Team

Re: Replacement phone arrived put sim in lost all contacts?

Hi @Cutie,

 

It sounds like your contacts were stored in your phone's memory, rather than on your SIM card.

 

What type of phone did you have?

 

Thanks

 

James

by Cutie Established Contributor
Established Contributor

Re: Replacement phone arrived put sim in lost all contacts?

Yes I think so! ! My new phone is a Samsung galaxy s4 previous one Samsung mini

by
EE Community Support Team

Re: Replacement phone arrived put sim in lost all contacts?

Hi @Cutie,

 

Did you log in to your Google account when setting up your new phone?

 

Thanks

 

James

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