by L_y Investigator
Investigator

Replacement Tmobile sim- will I receive EE or T-mobile?

I have a standard size T-mobile sim if I order a replacement nano sim will i receive an EE sim card or a new T-mobile sim card?  

1 SOLUTION

Accepted Solutions
by
EE Employee
Solution

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Hi @L_y

 

You can still get a replacement T-Mobile SIM, you just can't take out new T-Mobile accounts.

 

If you wish to you can also migrate over to EE.

 

It's only customer services that can process the replacement as stores no longer have stock.

 

If you give customer services another call - let me know if you have any problems.

 

Thanks - Karen. Smiley Happy

12 REPLIES 12
by Profile closed
Not applicable

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Hello @L_y you can order a replacement T-Mobile SIM card of the right size over the phone by calling customer service on 150 from a T-Mobile phone or 07953 966 150 from any other. You may also be able to get a replacement from your local EE store if they still have any left. 🙂

by L_y Investigator
Investigator

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Thank you! Smiley Happy

by Profile closed
Not applicable

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

You are welcome @L_y come back to the community anytime if there is anything else you would like to know. 🙂

by
EE Employee

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Let us know how you get on @L_y

 

Many thanks,

 

Lee

by L_y Investigator
Investigator

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Hi Lee, I called them and they said this wasn't possible.  Thank you. 

by
EE Employee

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Hi @L_y

 

Did they give you any reason for this?

 

Are you using a pay as you go on pay monthly account?

 

Many thanks,

 

Lee

by L_y Investigator
Investigator

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Hello @Lee_H

when I called the woman on the phone said it was because the Tmobile side hasn't been active since 2015. I am pay as you go. 

 

Thanks. 

by
EE Employee
Solution

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Hi @L_y

 

You can still get a replacement T-Mobile SIM, you just can't take out new T-Mobile accounts.

 

If you wish to you can also migrate over to EE.

 

It's only customer services that can process the replacement as stores no longer have stock.

 

If you give customer services another call - let me know if you have any problems.

 

Thanks - Karen. Smiley Happy

by L_y Investigator
Investigator

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Thank you @Karen_C , I phoned them back and she said she is sending me one out thank you. 

by
EE Employee

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

No problem at all @L_y

 

Glad it's all sorted!

 

Have a lovely weekend!

 

Thanks - Karen. Smiley Happy

by Kaz598212
Visitor

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

I have a T-Mobile contract and requested a T-Mobile nano sim. I got sent an EE nano sim. I needed my old phone to activate the new sim but my old phone doesn't work. What a surprise. That's why I got a new phone. Anyway, I eventually found a phone I could borrow, put my T-Mobile sim in ready to activate my new sim but get a message that's not an EE number. No it's not, it's t mobile, like I told you it was when I rang and asked for a sodding sim. Luckily I've been a customer for several years so aren't tied in to my contract, so i can go somewhere else with a brain

by
EE Employee

Re: Replacement Tmobile sim- will I receive EE or T-mobile?

Hi @Kaz598212

 

I understand your frustration with the mistake, please do give customer services a quick call and they will be able to have the correct on dispatched.

 

Many thanks,

 

Lee

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