by JohnnyR Investigator
Investigator

Replacement SIM

where is my replacement sim. I phoned over a week ago and it still hasn't turned up.

9 REPLIES 9
by
EE Community Support Team

Re: Replacement SIM

Hi @JohnnyR,

 

Welcome to the EE Community.

 

What date did you order your new SIM card on?

 

Thanks

 

James

by JohnnyR Investigator
Investigator

Re: Replacement SIM

I ordered the replacement on 29th September. I need a nano for a new phone.  Heard nothing since.  

by
EE Community Support Team

Re: Replacement SIM

Hi @JohnnyR,

 

SIM's take 2-5 working days to arrive in the post, it should be with you soon.

 

Thanks

 

James

 

 

by JohnnyR Investigator
Investigator

Re: Replacement SIM

Thanks - not particularly reassured given that 5 working days was last Friday!

by
EE Community Support Team

Re: Replacement SIM

Hi @JohnnyR,

 

Had you placed an order before 29th September?

 

Thanks

 

James

by JohnnyR Investigator
Investigator

Re: Replacement SIM

Sorry - I gave the wrong date in earlier post!  Actually placed the order on 22nd September. 

by
EE Employee

Re: Replacement SIM

Hi @JohnnyR

 

Please do speak to customer services to take a further look into this one.

 

You can pop in to one of our retail stores to pick up a SIM card.

 

Many thanks,

 

Lee

by JohnnyR Investigator
Investigator

Re: Replacement SIM

Disappointed. Thought you were actually going to be helpfull! 

by
EE Employee

Re: Replacement SIM

Hi @JohnnyR

 

Unfortunately, here on the community we do not have any customer account access so would be unable to assist.

 

Many thanks,

 

Lee

Let's get started

Join the EE Community to ask, answer, learn and share.