by LyndaZoe
Explorer

Replaced Sim, have no contacts

I lost my sim so went into the Dundee branch and got a replacement sim along with a mobile phone upgrade.  None of my contacts are on  the phone or the sim? 

3 REPLIES 3
by Grand Master
Grand Master

Re: Replaced Sim, have no contacts

@LyndaZoe    Your numbers are still on your old phone they’re not stored on Sim cards anymore.  Do you have a backup of your old phone ? 

by LyndaZoe
Explorer

Re: Replaced Sim, have no contacts

Thanks Chris, the phone was water damaged and won’t switch on, but perhaps in the cloud??

by
EE Community Support Team

Re: Replaced Sim, have no contacts

Hi @LyndaZoe.

 

Welcome to the community 🙂

 

What phone were you using, and what new phone did you go for?

 

Jon

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