by GayaneAvetisyan
Explorer

Problem with phone number

hello m I have problem with my phone number, I tryed to refil it from Armenia, Once I managed to do it, after without any result. Yesterday I received notification about deactivation of my number. All my accounts are connected with teh phone number. Please support to recover the number .

 

Number is +xxxxxxxxxxxx

 

Thank you

 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

2 REPLIES 2
by Brilliant Contributor
Brilliant Contributor

Re: Problem with phone number

Hello @GayaneAvetisyan ,

 

Welcome to the community,

 

Is this a pay as you go account or monthly contract? How long has it been since you used your SIM card?

 

You may want to take a look here:

 

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-hibernation-and-how-can-I-stop-it/...

by
EE Community Support Team

Re: Problem with phone number

Hi @GayaneAvetisyan 

 

Welcome to the community. 🙂

 

If your SIM is pay as you go, it could be that your number has entered hibernation, as @Schockwave said.

 

It may not be too late to re-activate the number. Take a look at the article that @Schockwave posted above.

 

Chris​​​​​​​

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