by Sekouali Investigator
Investigator

Plan update

Can I update from a SIM only contract to a phone contract?

1 SOLUTION

Accepted Solutions
by Profile closed
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Solution

Re: Plan upgrade

You are welcome @Sekouali to confirm an upgrade replaces the old plan on your existing number with the new plan. An additional line adds a new plan to a new number alongside your current plan. 🙂

5 REPLIES 5
by Profile closed
Not applicable

Re: Plan update

Hello @Sekouali you can upgrade from SIM only to a phone plan online on the EE site:

 

https://shop.ee.co.uk/sim-only

 

 

Customer service can process the upgrade for you on on 150 from an EE mobile or landline or 0800 956 6000 from any other. if it is an EE personal pay monthly account you can also access Live Chat:

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

 

🙂

by Sekouali Investigator
Investigator

Re: Plan upgrade

Is that gonna be a new contract on top of my current one?

by Profile closed
Not applicable

Re: Plan upgrade

Hello @Sekouali no an upgrade is processed on an existing line. You will keep the same number. 🙂

by Sekouali Investigator
Investigator

Re: Plan upgrade

That's what I thought but when I called the customer service centre a lady told me that I'll be still be paying for my current plan. Thank you for the precision 😊

by Profile closed
Not applicable
Solution

Re: Plan upgrade

You are welcome @Sekouali to confirm an upgrade replaces the old plan on your existing number with the new plan. An additional line adds a new plan to a new number alongside your current plan. 🙂

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