by
Explorer

PAYG from abroad

Hi,

 

Im abroad for over 6 months so thought I'd switch to payg. The lady on the phone before I left said it's all done, all I have to do it make sure I use it every 3 months otherwise I'll lose my number and it will become inactive.

The account was closed after I had left to go abroad due to the final billing date.

When I log into my account now it just says "account closed". I can't call to top up as I have no credit, 150 just cuts off. Theres another number which also doesn't go through as Im assuming it's because I have no credit. I can't top up through the website. Any help as to how I can get around this? 

Thanks,.

 

Would be nice if there was a live chat to customer service.

1 SOLUTION

Accepted Solutions
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: PAYG from abroad

Hi @freshaf 

 

Welcome to the EE Community,

 

Try this link 

 

https://myaccount.ee.co.uk/fast-payment-payg/

 

Thanks,

 

David.

View solution in original post

8 REPLIES 8
Highlighted
by Ace Contributor
Ace Contributor
Solution

Re: PAYG from abroad

Hi @freshaf 

 

Welcome to the EE Community,

 

Try this link 

 

https://myaccount.ee.co.uk/fast-payment-payg/

 

Thanks,

 

David.

View solution in original post

Highlighted
by
Explorer

Re: PAYG from abroad

thank you. top up worked. 

Highlighted
by Investigator
Investigator

Re: PAYG from abroad

I've had the same problem, although I've now paid.

 

However my calls from UK go straight to my voicemail - presume this is because I need roaming on - however problem I can't call 150 from here (Dubai) - os there an online facility that you're aware of ?

Highlighted
by
EE Community Support Team

Re: PAYG from abroad

Hi @rwovery,

 

Please see the responses to your other thread.

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: PAYG from abroad

Not sure I understand?

 

Do you mean call EE again ?

Highlighted
by
EE Community Support Team

Re: PAYG from abroad

Hi @rwovery,

 

Please click/tap here to view the replies to your previous post.

 

Thanks

 

James

Highlighted
by Investigator
Investigator

Re: PAYG from abroad

Thanks but no where in the other post says anything about why my calls go straight to voicemail ?

Btw I’ve topped the balance up on an earlier call so no balance is not the issue

Kind regards

Richard Overy

[Mod edit: Please do not post personal information such as your phone number in this public forum. Thanks]

Highlighted
by
EE Community Support Team

Re: PAYG from abroad

Hi @rwovery,

 

Please see my colleagues @Alex_S' reply about pay as you go hibernation.

 

When did you last use your phone for a chargeable action? (Excluding your recent top up)

 

When did you transfer to pay as you go? Were you in the UK at the time?

 

Thanks

 

James

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