Highlighted
by freshaf
Explorer

PAYG from abroad

Hi,

 

Im abroad for over 6 months so thought I'd switch to payg. The lady on the phone before I left said it's all done, all I have to do it make sure I use it every 3 months otherwise I'll lose my number and it will become inactive.

The account was closed after I had left to go abroad due to the final billing date.

When I log into my account now it just says "account closed". I can't call to top up as I have no credit, 150 just cuts off. Theres another number which also doesn't go through as Im assuming it's because I have no credit. I can't top up through the website. Any help as to how I can get around this? 

Thanks,.

 

Would be nice if there was a live chat to customer service.

1 SOLUTION

Accepted Solutions
by Ace Contributor
Ace Contributor
Solution

Re: PAYG from abroad

Hi @freshaf 

 

Welcome to the EE Community,

 

Try this link 

 

https://myaccount.ee.co.uk/fast-payment-payg/

 

Thanks,

 

David.

View solution in original post

2 REPLIES 2
by Ace Contributor
Ace Contributor
Solution

Re: PAYG from abroad

Hi @freshaf 

 

Welcome to the EE Community,

 

Try this link 

 

https://myaccount.ee.co.uk/fast-payment-payg/

 

Thanks,

 

David.

View solution in original post

by freshaf
Explorer

Re: PAYG from abroad

thank you. top up worked. 

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