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PAYG activation

Hello,

 

I bought a sim from Tesco. I have a top up code.  From the instructions I put the sim in my phone. It should get signal but not work. I too it up and I should be working.

 

i out the sim in and nothing works. I have tried three devices. First was a dual sim iPhone. Then a single sim iPhone then a MiFi.

 

it has been left for 1.5 days with no change.  I assume this means faulty sim?

 

thanks in advance

1 SOLUTION

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Solution

Re: PAYG activation

Sooooo

 

phone customer services. Turns out I was sold an expired sim.  I replaced this and on inserting all worked. Topped up and working.

 

darn it, fell at step one!

View solution in original post

5 REPLIES 5
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EE Community Support Team

Re: PAYG activation

Hi @crasymumma,

 

Welcome to the EE Community. 🙂

 

Are all of the devices unlocked?

 

Have you purchased a pay as you go pack?

 

Thanks

 

James

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Re: PAYG activation

Yep all unlocked and I bought a £5 top up and sim pack from Tesco.

 

it is a £10 top up pack. Which I queried when they asked if I wanted £5. Tesco said it should be fine......

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EE Community Support Team

Re: PAYG activation

Good Morning @crasymumma

 

Thanks for confirming the above. 

 

Does your device show 'No Service'?

 

Speak soon, 

 

Katie 🙂

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Investigator
Solution

Re: PAYG activation

Sooooo

 

phone customer services. Turns out I was sold an expired sim.  I replaced this and on inserting all worked. Topped up and working.

 

darn it, fell at step one!

View solution in original post

Highlighted
by
EE Community Support Team

Re: PAYG activation

Thanks for coming back and letting us know @crasymumma

 

I am happy to hear this is now working for you. 

 

Katie 🙂

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