by Cozziegt
Visitor

Ordered replacement Sim card 15th July. Still waiting 7 days later! Why so long?

Ordered a replacement sim card after mine was stolen on holiday. Ordered last monday and had an email saying expect it in around 2 days time. Paid £1.50 for delivery. Still waiting 7 days later! Can't text, ring, use any data. This is driving me insane! Yet im still being charged for the sim deal!!

2 REPLIES 2
by Ace Contributor
Ace Contributor

Re: Ordered replacement Sim card 15th July. Still waiting 7 days later! Why so l

Sim delivery can take up to 5 working days.

I will suggest you ring customers services or visit any nearest store to get your  replacement sim

Thanks

by
EE Community Support Team

Re: Ordered replacement Sim card 15th July. Still waiting 7 days later! Why so l

Hi @Cozziegt.

 

Welcome to the community.

 

As @tahirmian has mentioned, a replacement SIM card can take up to five working days to arrive.

 

If you haven't got it after five days, you can pick one up in your local EE Store.

 

Jon

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