28-02-2019 08:16 PM
My mum has a pay as you go phone with EE. Unfortunately a year and a half ago she suffered a fall and her phone hasn't seen so much use. I tried calling her yesterday only to hear a message saying that calls to that number were not being connected.
Once I got home I tried calling 150 to check the balance on her phone, to hear another message saying there wasn't enough credit on the phone to make a call.
This morning I tried to put a £10.00 credit on the phone, but the text message to activate the credit won't send, with a message reading Operator determined barring showing on the failed text.
I'd be very grateful of any pointers as how to remedy this.
Solved! See the answer below or view the solution in context.
28-02-2019 08:27 PM
28-02-2019 08:27 PM
28-02-2019 08:34 PM
Thank you for your speedy reply!
And thank you for the link to how to resolve this problem. I'm going to try contacting the Pay As You Go care team to see if my mum's number can be saved.
I'll update here to let you know how I get on.
Thank you, once again.
28-02-2019 08:48 PM
If it's been 1.5 years, & certainly over 9 months, since the last chargeable action, she's lost it for good.
02-03-2019 09:13 AM
I managed to get to speak to an advisor this morning and have been told that the number was removed in 2017, but the phone was definitely being used at that time, so am a little confused.
I've had a look at the phone, and the most recent text from EE was received on the nineteenth of February:
"Hi, as you haven't made a chargeable call/text or used data for six months, you will now lose any remaining credit (as per our terms and conditions). Your number will also be disconnected in the next three months and we'll text you beforehand to let you know. Please call us on 150 if you would like to discuss this."
Does this mean the number is definitely gone? Between the text and what the advisor being so way off the mark, I have to admit that I'm a little confused.
02-03-2019 09:36 AM
Good Morning @Spatial.
Yes, unfortunately your correct.
After receiving this text message the number will be lost.
03-03-2019 10:54 PM
Thank you for all your replies, everyone. I appreciate you all taking the time to look into my problem and advise me accordingly.
I went out and bought a new sim yesterday. I think this one should get a bit more use, so hopefully this issue will be easily avoided in the future.
Thank you all, once again.
by Madhouse1 3 weeks ago