by jlo Contributor
Contributor

On PAYG. Calls barred from abroad.

I can't make international calls or SMS to the UK. I get the message to deactivate call barring. EE says my calls are not barred. They've gone through a lot of settings with me but haven't come up with an answer. I've tried the SIM in 3 mobiles. Anyone with an answer please.

15 REPLIES 15
by jlo Contributor
Contributor

Re: On PAYG. Calls barred from abroad.

Senegal, W.Africa

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by Ace Contributor
Ace Contributor

Re: On PAYG. Calls barred from abroad.

Hello @jlo which country are you in?

by Ace Contributor
Ace Contributor

Re: On PAYG. Calls barred from abroad.

I will tag some of the EE staff, who will hopefully be able to help you further.

 

@Lee_H

@Christopher_G

@Richard_C

@Leanne_T

 

I have read similar issues in the past. Basically it is essential that roaming is activated before you go away. And I think this will need looked into further, hence the reason I've tagged the EE staff.

by jlo Contributor
Contributor

Re: On PAYG. Calls barred from abroad.

Thanks. Roaming activated. Can receive calls.

by Ace Contributor
Ace Contributor

Re: On PAYG. Calls barred from abroad.

Which country are you in? Have you got credit to make calls and texts?

by jlo Contributor
Contributor

Re: On PAYG. Calls barred from abroad.

In Senegal. Yes I have credit.

by
EE Community Support Team

Re: On PAYG. Calls barred from abroad.

Welcome to the community @jlo

 

I recommend getting in touch with our customer service team from another phone. 

 

It sounds like you may have an international bar on your SIM.

 

They will be able to look into this and hopefully get you up and running.


Let us know how you get on.


Chris.

by jlo Contributor
Contributor

Re: On PAYG. Calls barred from abroad.

Hi Chris. I've tried that and they said that there's no barring. They also went through my phone settings with me.

Problem seems to have started when I got a new EE SIM and ported my Orange number to the new SIM.

by
EE Community Support Team

Re: On PAYG. Calls barred from abroad.

Hi @jlo,

 

Thanks for confirming there are no bars on your account.

 

Please get back in touch with customer services so our technical team can look into this in more detail.

 

James

by jlo Contributor
Contributor

Re: On PAYG. Calls barred from abroad.

Hi James. I've already spoken to the techs who had me trying different settings but eventually they couldn't find a solution.

Calls to me here cost me £1.80/minute so it works out expensive for me, but they did credit my account with some money.

by
EE Community Support Team

Re: On PAYG. Calls barred from abroad.

Hi @jlo,

 

I'm sorry to hear our technical team couldn't find a solution straight away for you.

 

As they were unable to resolve the issue when you called, they will have raised a fault ticket so it can be investigated by our support teams.

 

Thanks

 

James

by jlo Contributor
Contributor

Re: On PAYG. Calls barred from abroad.

A ticket was raised, James, but we got nowhere.

 

Fault no. EEIM1027664

 

John

by
EE Community Support Team

Re: On PAYG. Calls barred from abroad.

Hi @jlo,

 

I've had a quick look at the ticket and our support teams were unable to find any issues with your account/profile so they thought it may be a local network issue.

 

As the ticket was closed sometime ago, you would need to contact our technical team so they can open a new ticket for you.

 

Thanks

 

James

 

 

 

by jlo Contributor
Contributor

Re: On PAYG. Calls barred from abroad.

Thanks James. I contacted Orange here and they said no barring here. I sent a copy (in French!!) to the team.

Will change the SIM for another company when I return to the UK.

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by
EE Community Support Team

Re: On PAYG. Calls barred from abroad.

No problem @jlo

 

I'm sorry we were unable to resolve this issue in the community for you.

 

Thanks

 

James

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