I recently upgraded my contract with EE via Carphone Warehouse. I recieved this on Monday and was advised to insert the new SIM and my EE number would automatically transfer over. However it is now Thursday and this has yet to happen!! I have contacted Carphone Warehouse and they said everything is set up correctly on their end. Also, logging into my EE account it still says my phone is iPhone 6 but I’ve upgraded to iPhone 7. It does say the new plan and original phone number though so why hasn’t the transfer taken place to the new SIM? It’s a bit frustrating now having to lug around two phones to be contactable!
@Lisaab1990 Your account will update to say the new device in due tube it’s not important that is still says your old device. As long as your new tariff is correct than that’s good. you can just put your old sim in your new device and use that. You don’t need a new SIM card every time you get a new device.