19-11-2017 03:22 PM
I am having problems with a phone I got from by brother. It is a Nokia 106, which was bought originally with EE PAYG by my brother. I have been given it by him, and when I try to use the SIM, it just says "SIM card rejected", and it only lets me use some demo. I know this is a unit which is not a stire only one, as my brother has used it fully before, without demo limitations.
It is now at the point I cannot even unlock it using the EE online forum to help me, as it keeps glitchint out. I want to unlock so I can get a new EE PAYG sim, as my brother lost the top up card, and I do not know the phone number of the SIM anymore.
I am now confused as what to do at this stage. If anyone could help me, that would be appreciated.
19-11-2017 04:22 PM
Hi and welcome to the community @EyeBallz
Please do try a factory reset to see if this resolves your issue.
Do let me know how you get on.
20-11-2017 08:32 AM
Thank you for coming to community 🙂
Please take a look at our How to unlock an EE pay as you go phone or device support article.
If the online form isn't working, then I do need you to please get in touch with the team over the phone to try and make progress.
Let us know how you get on.
20-11-2017 02:58 PM
You cannot use the online form for unlocking 2nd-hand phones.
To unlock a 2nd-hand phone you need to call Customer Services on 0800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.
Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.
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