by Maureen81 Investigator
Investigator

No sim

Hi there, my phone for the past week keeps saying no sim intermittently, can you help?

9 REPLIES 9
by
EE Community Support Team

Re: No sim

Hi there @Maureen81

 

Thanks for posting on the community 🙂

 

Does this happen when you are accessing certain apps, or on calls?

 

Have you tried removing the SIM and putting this back in?

 

Leanne 🙂

by Maureen81 Investigator
Investigator

Re: No sim

Hi, always says no sim not just particular apps, yeah tried removing and putting sim back in and was fine for couple of hours and then says no sim again.

by
EE Community Support Team

Re: No sim

Thanks for coming back to me @Maureen81

 

Have you been able to try your SIM in another phone to see of this happens?

 

Also, have you had a replacement SIM card?

 

Leanne 🙂

by Maureen81 Investigator
Investigator

Re: No sim

No not able to try another phone and no it’s not a replacement.

by
EE Community Support Team

Re: No sim

Hi @Maureen81

 

Thanks for coming back to me.

 

If you get in touch with our Tech Gurus on 150, they will be able to get this looked into further for you.

 

Let me know how you get on 🙂

 

Leanne.

by Maureen81 Investigator
Investigator

Re:

I can’t call as saying no sim, that’s why I came on here.

by
EE Community Support Team

Re: Re:

Hello @Maureen81

 

Are you with us on pay as you go or pay monthly?

 

Do you have another phone at all?

 

Leanne 🙂

by Maureen81 Investigator
Investigator

Re: Re:

Pay monthly & no not got another phone. 

by
EE Community Support Team

Re: Re:

Thanks @Maureen81

 

You can chat to us on our chat service, which you can find at the bottom of this page

 

Let me know how it goes 🙂

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.