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by Ellengray92
Visitor

New sim

Hi lost my phone months ago. Was just wondering if I could get a new SIM card with my old number on it 

3 REPLIES 3
by Ace Contributor
Ace Contributor

Re: New sim

Hi @Ellengray92 

 

are you a payg customer or a pay monthly customer? Also, how long ago did you lose your phone/sim? Did you report it at the time?

by Grand Master
Grand Master

Re: New sim

Hi @Ellengray92 

 

If you haven't used your SIM for 179 days then it will be in hibernation.

 

If you haven't used it for over 273 days then the number is deactivated and lost. 

 

Thanks




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by
EE Community Support Team

Re: New sim

Hi @Ellengray92

 

Welcome to the community. 🙂

 

I see you've been given some pointers here already.

 

If you could come back to us answering @Watkins07's questions, we'll do our best to help further.

 

Chris

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