by Boodoll72
Visitor

New sim not working, tried to activate it online

New sim arrived, my sim isn't active at all turned it off etc still nothing. Went online to activate it with EE and said number isn't EE number

2 REPLIES 2
by Profile closed
Not applicable

Re: New sim not working, tried to activate it online

Hello @Boodoll72 sorry to hear you are having problems with activating your new SIM. Due to this being a public user forum access to accounts is not allowed to check why it is not being recognised through here, please call customer service on 150 from an EE phone or 07953 966 250 from any other using options 2, 4 with the serial number wrote down on the packaging and on the back of the SIM card who can look into this for you. If you are a personal pay monthly customer on an EE plan you can also access Live Chat using one of the ways mentioned in this link. Let me know how you get on. :):

 

https://community.ee.co.uk/t5/Pay-monthly/EE-Live-Chat-ways-to-chat-online/td-p/527811

by
EE Community Support Team

Re: New sim not working, tried to activate it online

Hi @Boodoll72,

 

Welcome to the EE Community.

 

What was the reason for your replacement SIM?

 

Have you had a look at our SIM activation guide?

 

Thanks

 

James

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