by greenio
Explorer

New sim already working but being told to activate it

I got a new sim card to fit into a new phone (PAYG).  My old sim card stopped working almost instantly I requested the new one, and the new one works fine.  However I keep getting texts from ee telling me to activate the new sim.  Do I actually need to do this?  It says I'll get a message on my old phone/sim, but obviously this won't work and I don't want to inadvertently inactivated the working new sim...thanks for your help!

3 REPLIES 3
by
EE Community Support Team

Re: New sim already working but being told to activate it

Good Morning @greenio.

 

Thanks for coming to the community. 

 

Are you able to make a call from the new SIM?

 

Katie 🙂

by greenio
Explorer

Re: New sim already working but being told to activate it

Thanks for your reply.  Yes, everything seems to work fine (although it flashes up 'Conditional call forwarding active' when I start the call).

by
EE Community Support Team

Re: New sim already working but being told to activate it

Hi @greenio.

 

It sounds like your SIM card is activated.

 

If you'd like to double check, our Customer Care team will have access to your account and be able to have a look for you 🙂

 

Jon

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