by EvaVO Investigator
Investigator

New PAYG Sim in roaming is not working

Hello 

 

I bought a new PAYG Sim in spring 2018 in London from a corner shop  and haven't checked it. Now I am abroad (out of EU) and would like to use it. I've inserted it into my phone, the phone has recognised the number but there is no network.

 

Please let me know if there is a simple way to check if it has expired or not.

 

And how to top-up it from abroad to make it work if it hasn't expired. 

 

Kind regards,

Eva

10 REPLIES 10
by Grand Master
Grand Master

Re: New PAYG Sim in roaming is not working

EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

 

See How can I top up my phone?

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by EvaVO Investigator
Investigator

Re: New PAYG Sim in roaming is not working

Thank you for your answer.

 

I am not sure that it has been deactivated. How can I check it from abroad without calling to EE which will cost me a fortune for no good reason if sim is totally out of date.

 

Is there any EE service available online for checking sim by number? 

by
EE Community Support Team

Re: New PAYG Sim in roaming is not working

Hi @EvaVO,

 

Welcome to the EE Community.

 

Did you activate the SIM card before you left the UK?

 

Thanks

 

James

by EvaVO Investigator
Investigator

Re: New PAYG Sim in roaming is not working

Hi James_B,

 

Thank you for your message. No, I didn't activate it in the UK. 

 

BR

Eva

by Brilliant Contributor
Brilliant Contributor

Re: New PAYG Sim in roaming is not working

@EvaVO, You would have had to activate it for it to work, so posssibly if you did not do so, that is why it is not working, and has already been mentioned, after 6 months of no use, it would be in hibernation, but from what I understand, you did not activate it, and that is why it would not work anyway.

by EvaVO Investigator
Investigator

Re: New PAYG Sim in roaming is not working

Hi Schockwave,

 

Thank you for your message.

 

What kind of activation it needed other than being inserted into the gadget?

 

There is nothing on the package about the neccessaty of activation within the UK only.

 

Do you know how to check online if the sim has been disactivated? 

 

BR

Eva

 

Highlighted
by Grand Master
Grand Master

Re: New PAYG Sim in roaming is not working

  • Connecting to the EE network so it's recognised.
  • Try registering it to MyEE.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: New PAYG Sim in roaming is not working

Hi @EvaVO,

 

The SIM needs to be connected to the EE network in the UK to register on the network.

 

It's not possible to activate a new SIM card on a roaming network.

 

Thanks

 

James

by EvaVO Investigator
Investigator

Re: New PAYG Sim in roaming is not working

Thank you, James_B

by
EE Community Support Team

Re: New PAYG Sim in roaming is not working

No problem @EvaVO Smiley Happy

 

James

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