by hch17 Investigator
Investigator

Never got my 7gb with MTV TRAX sim if top up 15 for 6months

I purchased the £15 MTV TRAX Pack from Carphone Warehouse and got 7gb of data. But now I don't see any option to keep the 7gb? It automatically goes down to 4gb for the same price? I wasn't told this was a promo, but that I could keep the 7gb. 

 

How do I keep the 7gb for £15??

4 REPLIES 4
by Grand Master
Grand Master

Re: Never got my 7gb with MTV TRAX sim if top up 15 for 6months

@hch17  Just top up and allow the pack to renew itself you don’t need to choose a pack. 

by
EE Community Support Team

Re: Never got my 7gb with MTV TRAX sim if top up 15 for 6months

Hi @hch17

 

Welcome to the community. 🙂

 

As @Chris_B said, the pack will renew automatically so long as you have the credit ready.

 

If you would like to start it early, text NOW to 150.

 

Find out more information about how EE packs work >

 

Chris

by hch17 Investigator
Investigator

Re: Never got my 7gb with MTV TRAX sim if top up 15 for 6months

That's what I thought. When I hover over the '?' next to my pack - it says only 4gb. (see photo) Will it do 7 gb anyway?

 

Screen Shot 2017-10-18 at 7.43.51 pm.png

by
EE Community Support Team

Re: Never got my 7gb with MTV TRAX sim if top up 15 for 6months

Thanks for getting back to me, @hch17.

 

Please have a chat with our customer service team.

 

They will be able to check your account and make sure everything is correct.

 

Chris

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