by Gillian1980 Investigator
Investigator

My sim card stopped working.it has credit on it.you ssid u would resend new sim

My EE payyougo sim stopped working overc2 weeks ago.  EE said they would send a replacement out.   Im still waiting.  Can anyone help me please?

5 REPLIES 5
by Gillian1980 Investigator
Investigator

My sim card stopped working.it has credit on it.you ssid u would resend new sim

My EE payyougo sim stopped working over 2 weeks ago.  EE said they would send a replacement out.   Im still waiting.  Can anyone help me please?

by Gillian1980 Investigator
Investigator

How do i get a replacement Sim Card?

How do i get my Pay as you go sim card replaced??   Its got over £30 credit on it.  EE said they would replace it.  Ive been waiting nearly 3 weeks!!  Great customer service EE

by Grand Master
Grand Master

Re: How do i get a replacement Sim Card?

You need to phone CS to chase this up. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: How do i get a replacement Sim Card?

Go to an EE shop for a replacement SIM of correct size for free or order a replacement SIM online at https://explore.ee.co.uk/Order-a-new-SIM for £1.50.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How do i get a replacement Sim Card?

Hi @Gillian1980,

 

Welcome to the EE Community.

 

A new SIM card should only take 2-5 working days to arrive.

 

Please get in touch with customer services so we can check we have your correct address.

 

Alternatively, you can pick up a new SIM in any EE store.

 

Hope this helps. Smiley Happy

 

James​​​​​​​

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