by Flute159
Explorer

My phones saying not registered on network

I've recently bought a Samsung galaxy j6s and on the phone it had an ee app so I figured it's on ee bear in mind I bought the phone of Facebook so I've now put in a new ee sim cArd but when ever I try tour call someone before it rings a messege pops up saying not reginterd and I can't receive texts so I can't add my number to the my ee app please help 

5 REPLIES 5
by
EE Employee

Re: My phones saying not registered on network

Hi @Flute159 and welcome to the community.

 

Are you able to receive calls at all with your EE SIM in the phone?

 

Many thanks,

 

Lee

by Flute159
Explorer

Re: My phones saying not registered on network

No it just goes to this psr son can't be reached 

by
EE Employee

Re: My phones saying not registered on network

Hi @Flute159

 

Have you run a checkmend to see if the handset has been blacklisted for lost or stolen?

 

Many thanks,

 

Lee

by Flute159
Explorer

Re: My phones saying not registered on network

Got no money atm

by
EE Employee

Re: My phones saying not registered on network

Hi @Flute159

 

Our customer service team may be able to assist in checking the IMEI number for blacklisting for you.

 

Many thanks,

 

Lee

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