by Harley1983
Visitor

My phone has just said locked sim

 
4 REPLIES 4
by Grand Master
Grand Master

Re: My phone has just said locked sim

What phone? Is it on contract or PAYG? Did it work before & then suddenly come up with this? What were you doing just before it happened? We really need much more detail of your issue.

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If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: My phone has just said locked sim

Evening @Harley1983

 

Welcome to the community.

 

If you can let us know the answers to @XRaySpeX questions, we will be able to help you further with your SIM 🙂

 

Leanne.

by Profile closed
Not applicable

Re: My phone has just said locked sim

Have you previously set up a code for your SIM card? If, yes, then enter it. Phone code and SIM card code are two different things.

 

Have you tried 3 wrong codes in a row? If, yes, then you are locked out. You'll need to phone your network and pass the security questions to prove it's your account and they may then unlock your SIM or else provide you with a replacement SIM. 

by Grand Master
Grand Master

Re: My phone has just said locked sim

@Profile closed You don't need to phone your network and answer security questions just to unlock your SIM  You can see your PUK in your online account  

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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