by Heeji
Explorer

My mobile data, calls and texts are not working

I had bought SIM card few days ago

and I had just associated it 

but my data, calls and texts are not working. 

 

I am using iphone XR

3 REPLIES 3
by
EE Community Support Team

Re: My mobile data, calls and texts are not working

Hi @Heeji

 

Thanks for coming to the community.

 

Have you tried resetting your network settings.

 

Go to Settings > General > Reset > Reset Network Settings.

 

If this does not work, are you with us on pay as you go or pay monthly?

 

Also, is the iPhone unlocked?

 

Leanne 🙂

by Heeji
Explorer

Re: My mobile data, calls and texts are not working

I have

switch off/on phone, take out and reinsert the SIM, toggle the flight mode on/off, turn on data roaming,

reseted network settings several times.

 

I still have difficulties with using my data, text and calls. 

I am using PAYG, and my iphone is unlocked. 

 

Is there any other possible method that I can do?

by
EE Community Support Team

Re: My mobile data, calls and texts are not working

Hi @Heeji

 

Thanks for coming back to me.

 

Has the iPhone worked with an EE SIM card previously?

 

Can you receive calls and texts?

 

Leanne 🙂

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