by MeganPanda
Explorer

My international sim has stopped working

Hi,

 

I'm currently 5 days into a holiday in the USA and yesterday my SIM card has stopped working. No data, I can't call anyone at all or text. I seem to receive texts fine.

 

It seemed to work fine after I topped up the £15 for a couple of days and it's totally stopped working. There's no way I have used up to allowance.

 

I can't call EE or anyone because it tells me to top up. So I'm stuck and really need to call home.

 

What can I do?

5 REPLIES 5
by
EE Employee

Re: My international sim has stopped working

Hi @MeganPanda and welcome to the community.

 

It does sound like the £15 credit has been used and this is why the prompt of topping up is now being recieved.

 

Please do see the charges for USA as this maybe able to explain where your credit has gone.

 

What response does sending AL to 150 give?

 

Many thanks,

 

Lee

by MeganPanda
Explorer

Re: My international sim has stopped working

Hi Lee,

 

The way the SIM is supposed to work is you top up £15 to get 3GB data, 250 mins, 500 texts. After you top up it removes that credit to give you this package allowance. This is the package: https://shop.ee.co.uk/international/pay-as-you-go-international-sim

 

The data worked fine for a couple of days (barely used) but calls have never worked. Now nothing works at all 😞

by MeganPanda
Explorer

Re: My international sim has stopped working

Texting AL to 150 also tells me that I have this allowance, but it is not working. 

by
EE Employee

Re: My international sim has stopped working

Hi @MeganPanda

 

The SIM deal you have linked to is only for use in the UK and EU countries.

 

The plan would allow you to call abroad from the UK and whilst in the EU, not whilst you are roaming outside of the EU

 

Many thanks,

 

Lee

by Grand Master
Grand Master

Re: My international sim has stopped working


@MeganPanda wrote:

It seemed to work fine after I topped up the £15 for a couple of days and it's totally stopped working. There's no way I have used up to allowance.


Oh, yes, there was. Your £15 credit was used up for roaming calls & texts you made in those coupla days. They aren't included in your pack allowance which is only valid in UK & EU but not for the rest of the world.

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