New Member

My data Usage doesn’t decrease after add-on

First ,I am in switzerland.

i added 10GB (30days), cause i got only 530Mb of 10GB (90days). The system says i got 11.5GB including free 1GB .

But as soon as i paid for my data , it didn’t decrease at all even i used my data with no Wifi. ReLog-in , Reinstall my App ,i tried all my best but it didn’t change. What’s wrong with my data??? is this happend because of the difference of Expired date of data ???

Can you  solved this problem?? 

EE Community Support Team

Re: My data Usage doesn’t decrease after add-on

Good Morning @SONBK.


I'm sorry to hear you're having trouble with your data in Switzerland.


I've sent you a private message to get some more information from you.


Please take a look and get back to me.



Let's get started

Join the EE Community to ask, answer, learn and share.