My EE sim hasn't arrived yet

[#1]

I ordered an EE sim over 2 weeks ago now and it still hasn't arrived. I cannot order a new one as it says I have already requested one. Is it possible to have another one sent to me?

[#2]

@JJ10 I suggest you call customer services ASAP as you should've had it by now. 

[#3]

Hello @JJ10

Welcome to the Community!

Do you have an order number?

If so give sales a call on 0800 956 6000.

Thanks - Karen.

[#4]

Hi Karen, I don't have an order number, so what do you suggest I do?

Thanks - Joshua

[#5]

Hi @JJ10

If you give the 0800 number a call they'll be able to search with your address details.

Thanks - Karen.