Highlighted
by
Explorer

My EE sim hasn't arrived yet

I ordered an EE sim over 2 weeks ago now and it still hasn't arrived. I cannot order a new one as it says I have already requested one. Is it possible to have another one sent to me?

4 REPLIES
by
Grand Master

Re: My EE sim hasn't arrived yet

@JJ10 I suggest you call customer services ASAP as you should've had it by now. 

by
EE Employee

Re: My EE sim hasn't arrived yet

Hello @JJ10

 

Welcome to the Community! Smiley Happy

 

Do you have an order number?

 

If so give sales a call on 0800 956 6000.

 

Thanks - Karen. Smiley Happy

by
Explorer

Re: My EE sim hasn't arrived yet

Hi Karen, I don't have an order number, so what do you suggest I do?

Thanks - Joshua

by
EE Employee

Re: My EE sim hasn't arrived yet

Hi @JJ10

 

If you give the 0800 number a call they'll be able to search with your address details.

 

Thanks - Karen. Smiley Happy

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