by mie Investigator
Investigator

Lost sim card

I lost my sim and how could I get it back?

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: Lost sim card

@mie   You’ll need to call customer services to block this sim and request a replacement sim or you could go to a store and request a replacement sim.  But you need to call to block it incase someone uses it and you could by liable for any charges. 

4 REPLIES 4
by Grand Master
Grand Master
Solution

Re: Lost sim card

@mie   You’ll need to call customer services to block this sim and request a replacement sim or you could go to a store and request a replacement sim.  But you need to call to block it incase someone uses it and you could by liable for any charges. 

by
EE Community Support Team

Re: Lost sim card

Hi @mie 

 

Welcome to the community.

 

Did you manage to get in touch with our Mobile Care team? They'll be able to get a replacement sorted.

 

I seen on one of your other posts that you're looking for an eSIM replacement. They'll be able to do that for you.

 

Chris​​​​​​​

by mie Investigator
Investigator

Re: Lost sim card

Thanks!

by
EE Community Support Team

Re: Lost sim card

No problem @mie

 

Hope you have a great day 🙂

 

Leanne.

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