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by
Explorer

Keeping my number

I am looking to upgrade my phone - pay as you go. 

 

The best deal needs to be purchased with a £15 top up.  Can i still use my old sim in the new phone ( i know i will lose the £15 top up but i really want to keep my number). 

 

Thanks in advance 

1 SOLUTION

Accepted Solutions
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by Grand Master
Grand Master
Solution

Re: Keeping my number

@KWelsh267   You can just put your current sim in the device.  You can also keep the pack that comes with the new sim by having your number migrated to the new sim. if you was to call customer services they’ll transfer the pack to your current sim.    Your account is not the device but your phone number/sim. 

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2 REPLIES 2
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by Grand Master
Grand Master
Solution

Re: Keeping my number

@KWelsh267   You can just put your current sim in the device.  You can also keep the pack that comes with the new sim by having your number migrated to the new sim. if you was to call customer services they’ll transfer the pack to your current sim.    Your account is not the device but your phone number/sim. 

View solution in original post

Highlighted
by
Explorer

Re: Keeping my number

Thank you very much for replying. This was really helpful.

I have ordered the phone now and will contact the customer services when it
arrives.

Thanks again

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